Privacy Policy

Ow Andros Luxury Suites - ADV PLUS MIKE and its subsidiary companies respect personal privacy and will process any personal information only for the purpose it is intended i.e. offering its services (hotel and restaurants). We value the relationships with all our customers, website visitors, and stakeholders (Data Subjects). This notice explains how Ow Andros Luxury Suites - ADV PLUS MIKE collects, processes, stores, and manages your data. Ow Andros Luxury Suites - ADV PLUS MIKE will process all personal data in compliance with the General Data Protection Regulation (GDPR) and any applicable local privacy law. This is to provide you with a service you have requested and to meet our statutory obligations.

This Privacy Notice applies to Ow Andros Luxury Suites - Adv Plus MIKE its subsidiaries and all of the hotels or restaurants operated or branded under Ow Andros Luxury Suites - Adv Plus MIKE (collectively, "we", "our", "us", "Ow Andros Luxury Suites - Adv Plus MIKE" or "Ow Andros Luxury Suites").

This Privacy Notice broadly describes the practices Ow Andros Luxury Suites - Adv Plus MIKE is applying for the provision of its services; but additional matters may, and some jurisdictions may place restrictions on Ow Andros Luxury Suites - Adv Plus MIKE on processing activities (e.g. certain jurisdictions may require affirmative consent to send marketing messages).

This privacy notice applies to the hotels owned and managed by Ow Andros Luxury Suites - Adv Plus MIKE. Please visit our website www.owandros.com for more information.

By using or agreeing to use or to be offered with any of Ow Andros Luxury Suites - Adv Plus MIKE services (e.g. making a reservation or registering for an event or newsletter service or using free Wi-Fi service) and you understand and acknowledge that we will collect and use personal information as described in this notice.

Ow Andros Luxury Suites - Adv Plus MIKE collects personal data from you when you volunteer to provide such personal data, or when you interact with our services. Other personal data relating to you, may also be provided to us by other persons. This could include, a booking made for you by another person who may be a family member or traveling companion, a booking made by a booking agent or other intermediary working for you, or by your employer or other third party on your behalf where you are traveling on business.

Personal data, or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We collect the following types of personal data:

Service Users/Guest/Clients:

Identity Data: first name, maiden name, last name, username or similar identifier, title, date of birth and gender, signature, National ID or Passport information, Visa information, footage, business-related information.

Contact Data: billing address, email address, home address and telephone numbers, your Company contact data, and any other similar data.

Reservation Data: room number, type of room, number of guests, vehicle information, arrival and departure time, membership information, travel history.

Financial Data: bank account and payment card details.

Transaction Data: details about payments to and from you and other details of reservations or other offers you have purchased from us.

Sensitive Data: Any disabilities, medical conditions, or allergies that could affect your stay in any of our hotels.

Technical Data: We may collect your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data: your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

Usage Data: details about how you use our website, applications, or other products or services.

Marketing and Communications Data: your preferences in receiving marketing from us and our third parties and your communication preferences.

Use of our social media pages or other interactive forums: any comments, photos, videos or other information that you post online.

Our correspondence with you: this includes any feedback, complaints, and comments from you via telephone, email, or social media, or records of any online, paper, or in-person correspondence and interactions between us.

Minors: We collect personal information from individuals under 18 years of age such as date of birth for pricing purposes.

Voluntary information: other types of information that you voluntarily choose to provide to us.

We also collect, use, and share aggregated data such as statistical or demographic data. Aggregated data may be derived from your data but is not considered personal data by law, as this data does not directly or indirectly reveal your identity.

We do not generally collect sensitive information unless it is volunteered by you or unless we are required to do so, under applicable laws or regulations. We may use health data provided by you to serve you better and meet your particular needs (i.e. the provision of disability access).

We use different methods to collect data from and about you including:

Directly from you: you may give us your Identity Data, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, and/or email. You may also provide us with Personal Information during registration and check-in at our properties. Additionally, we may collect data when you voluntarily complete a customer survey or provide feedback on any of our messages or via email.

From third parties on your behalf: we may receive your Identity Data for a reservation made under your name from your next of kin, from a travel agency, or from the company you work for.

Information provided from you about related persons: you may provide us with Personal Information about members of your family, friends, dependents, or other third parties to make a reservation. In these cases, it is your responsibility to inform them of their rights in connection with this Privacy Policy concerning such information.

Automated technologies or interactions: as you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, and other similar technologies.

Third parties or publicly available sources: we may receive personal data about you from various third parties such as travel agents, booking sites or your social media pages.

Reservations/bookings: we may receive your data from a reservation made by you or a third party on your behalf, via email, phone, fax, and/or website, and/or booking platforms or engines (such as booking.com).

Check-in and Registration: We may receive your data through the registration form completed by you upon check-in.

Competition, Vouchers, Promotions, Survey: we may receive your data if you choose to participate in any competitions.

Social media: We may receive your data if you choose to contact us through our social media pages or by using connections to the internet through our social media.

Hosting Events: We may collect your personal data through the host of an event, by you directly, in order to organize an event in one of our venues.

CCTV: we may record or capture images of you in public areas, by using CCTV, principally for the purpose of protecting you, our visitors, and other guests and our staff.

Hotel Wi-Fi service: When you use Wi-Fi services at our hotels, the personal data for access and authentication may be collected and used.

Reservations: We may use your data to make a reservation in relation to one of our services, such as accommodation, spa treatments, restaurant reservations, etc.

Payments: In order to perform a reservation or any other sort of purchase, your payment details are required.

Services: To be able to provide and subsequently charge for any hotel-related services and to facilitate any special requests or assistance that you have requested.

To improve our services and products: During your stay, we might ask for your feedback in relation to our services, which will be used later on for the further improvement of our services.

To handle incidents: We may collect data regarding an incident that took place at our premises. This data will be used for further improvement of our services and/or for it to be accessible to you in court if you choose to take legal action against us.

Marketing: We may use your personal data to share an idea of what products or services we think you may want or need, or what may be of interest to you. You may receive marketing communication from us if you have requested information from us, reserved a room with us, booked an event with us, or if have provided us with your details when you entered a competition or registered for promotional material and, in each case, you have not opted out of receiving marketing material.

We will get your express opt-in consent before we share your personal data with any company outside Ow Andros Luxury Suites - Adv Plus MIKE for marketing purposes.

You can ask us or third parties to stop sending you marketing material at any time by contacting us or clicking on the opt-out link included in each marketing message.

Service Personalization: we may use your data to personalize our services to match your personal needs.

Performance of a contract with you: the processing is necessary either due to a contract we have with you or because we have asked you to take specific steps before entering a contract.

Legal Obligation: In circumstances where it is our legal obligation to disclose or share your data in order to comply, with our regulatory obligations or contractual obligations, including for billing and collection purposes; or to protect the rights, property, or our safety, or others.

Legitimate interest: The processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.

Vital Interest: In certain conditions when your consent is not possible to be obtained, it may be necessary for us to process your Personal Data, including Sensitive Personal Data, where it is in your vital interest or in the interest of others.

Consent: in case where you have given a clear consent for us to process your personal data for a specific purpose. You have the right to withdraw consent at any time by contacting us.

Ow Andros Luxury Suites - Adv Plus MIKE will not disclose your personal information without your prior consent however, depending on the product or service concerned, personal information may be disclosed as follows:

To Hotels: The Personal Data you have provided for making a reservation is shared with the respective hotel for the execution of your request.

To Affiliates: We may share your Personal Data with other restaurants or hotels within our group in order to help accommodate your needs during your stay at our hotels.

Commercial Service Providers and Suppliers: We may outsource the processing of certain functions and/or information to third parties that provide services including online payments, online reservations, hotel management systems, information technology, email marketing campaigns, and website hosting.

External Partners: We may share your Personal Data with other third-party partners including consultants and advisors who provide services to us.

Travel-Related Service Partners: We may share your Personal Data with travel related third parties including travel agencies, airlines and car rentals.

Third-party links: This website may include links to third-party websites, plug-ins and applications. We do not control these third-party websites and are not responsible for their privacy statements.

When we share your personal data with third parties, we make sure that they use the same level of protection we use and that they are compliant with GDPR.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, primarily for the purposes of satisfying any legal, accounting, or reporting requirements. After the expiration of this period, we will delete/destroy in a way that such data cannot be retrieved.

The Personal Data and other information that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It also may be processed by staff operating outside the EEA who work for us or other entities acting as data processors processing data on our behalf.

To comply with applicable data protection law, we have implemented international data transfer agreements based on EU Standard Contractual Clauses in order to provide appropriate and suitable safeguards for Personal Data transferred to countries outside the EEA where an adequate level of protection is not already guaranteed.

Your rights under data protection law are:

The right to access: You have the right to receive a copy of the personal data Ow Andros Luxury Suites - Adv Plus MIKE holds on you as well as information about how it is used.

The right to rectification: You have the right to ask the organization to correct personal data we hold on you where it is incorrect, inaccurate or incomplete.

The right to erasure: This right entitles you to require the erasure of your personal data from the organization's systems and records, in certain circumstances.

The right to restrict processing: This right entitles you to restrict the processing of your personal data by us.

The right to object to processing: You have the right to object to our use of your personal data in certain circumstances.

The right to data portability: This right allows you to obtain your personal data in a format that enables you to transfer that personal data to another organization.

The right to complain to a supervisory authority: You have the right to lodge a complaint with the Data Protection Commissioner.

The right to withdraw consent: You have the right to withdraw your consent to the processing of your personal data by us at any time.

If you wish to exercise any of the rights set out above, please contact us through our DPO Office via email at hello@owandros.com so we provide you with the necessary information.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.

We may revise this policy occasionally by publishing a new version on our website.

If you have any questions about this Privacy Notice or our data protection practices, please contact us by writing to our Data Protection Officer.

Our Data Protection Officer's contact details are:

• E-mail: hello@owandros.com
• Tel.: +302282072673
• Address: Prigiponison 43, 16232, Athens, Greece